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FAQ

About Premium Water

Where are the water of "Premium Water" from?

"Premium Water" is a natural water including the four major minerals, born by the foot of Mt. Fuji, Japan. It is deeply filtered out for 60 years, and we take these water from the most best location. Nitrate-nitrogen and nitrite-nitrogen, which is a carcinogenic substance is more less than a normal bottled water. Please enjoy the high quality, non-heatd water from Japan in Singapore.

Is "Premium Water" an alkaline water?

"Premium Water" is an alkaline water and the pH value is 8.3. It is goodfor your internal organs too. *pH value is the amount of hydrogen ion, and when it is 7, it is neutral。The lower it gets, the water gets acidity. If it is more than 7, it is alkalinity.

What kind of merit does a dissolved oxygen have?

It is the amount of oxygenincluded in the water. The amount oxygen is in proportion with the quality and taste. If it is 5.0mg/l, it is a normal dissolved oxygen water, but in the water of Premium Water, there are more than 8.2mg/l, which means it is a truely living water.

What kind of treatment is done to the water of "Premium Water"?

We are using the non-heated process. Since the water itself is high quality, and from our quality management, we are premitted to uses the non-heated process. Enjoy the natural taste of natural water.

Can the water be used for baby's milk?

Please feel safe to use it for your baby’s milk. It is sometimes said not to make milk by mineral water, but this meanes hard water. Premium Water is especially soft(25mg), so there is no problem to use it for babies.

What is a basalt?

It is a basalt which includes many vanadium. The basalt stratum which has seven layers is only in Mt. Fuji, which we take the water from. And we take the water from the second layer, which includes the mineral in the most best balance.

Does a natural water have an expiration date?

Please drink the opened bottles in at least a month. (We recommend to drink the opened water as soon as you can.) And please keep the bottles of water where there is no direct sun, and is dry and cool as possible. The expiration date of the unopened bottles are six months.

What is the point to notice on preserve natural water?

The water bottle includes natural water. Please keep them in a cool place wtihout sunlight. Do not keep them outside or in a high humidity place.

About Our Water Dispenser

How should the maintenance of the dispenser be done?

Please clean the dispenser by self.

When changing the bottle, if the water is collected around the outlet, wipe it off and disinfect with an alchohol. The hole of the tap needs to be cleaned constantly as well.

Please check for more about the maintenance.

Is it okay to put off the switch for the Hot water off when not using it?

Please do not take off the power supply.
To keep the dispenser clean, do not take off the switch even when not using hot water. The inside of the dispenser is keeping the sanitary conditions by keeping the cold and water in a certain temperature. During the long-term absence Please put out the water from the drain cap from the back of dispenser. How to drain the water.
1, Switch off the hot water, ECO-switch off, and unplug from the outlet.
2.Drain the water until the tap of hot and cold stops. 3.Take off the water drain cap on the back of dispenser, and get the water out.
*it is directly connected to the hot water tank, so hot water may come out. When doing the procedure 2,3, please start it from 6 hours after plugging off the outlet.

What should I do to the empty bottle?

It is made by Polyethyleneterephthalate, so please throw them away as garbage, or recycle it. You don't need to make space for empty bottles since the bottles does not neet to be collected.

How is the size of dispenser?

Premium Water is a small size dispenser, which is usable in any places.
[Standard dispenser]
Long dispenser Hight/130cm:Width/30cm:Diagonal/35cm:Weight/18kg
Short dispenser Hight/85cm:Width/30cm:Diagonal/35cm:Weight/15kg

*The space needed to set the dispenser is different. The space needed is
Width/34cm:Diagonal/38cm.

What is the preset temperature of the dispenser?

Hot water is about 85°, which is the best temperature for coffee and tea. Cold water is about 5°, which is the best temperature as well. * both of the temperature when the switch is on.

Our Rates and Services

I would like to know the flow for the order.

After application by web or telephone, the dispenser and water will be delivered in the shortest,three buisness days.

How much is it?

Price of the dispenser. We have a plan for rental and buy. You can rent the dispenser for free, but it needs $200 for deposit. If you buy the dispenser, it takes $290 (+TAX).
*the return of the deposit depends on the years used. 【Less than a year】$0 【Less than two years】$100 back
【More than two years】$200 back
The price of water Water which would be regular purchase is a set (12l×2 bottles) which costs $60(+TAX).
*Please order from one set.

How much is the commission for delivery?

It does not cost any commission.

How can I pay?

You can pay by credit cards or by cash on delivery.
VISA and Master Card can be used.

How much is the electric bill for the dispenser?

It depends on the frequency of your use. The average would be about $10 (when the eco mode is on). However, there is an advantage that the number of times opening the refrigerator and using the kettle by gas or electricity will decrease.

Contacting Procedures

How can I change the imformation and the shipping address?

Please call the customer center.
TEL. 6820-1108

From how many days before should I contact to change the date of delivery or the amount of bottles of water?

Your water would be delivered automatically by our delivery service. Please let us know your request by at least a week before the delivery by phone, or by changing your information from the customer’s page.(exept the end and the beginning of the year)

About the skip of regular purchase.

59 days of suspend is possible. If you are going to suspend for over 60 days, charge would be needed.

How should I cancel the contract?

Please call the customer center.
TEL. 6820-1108

How should I change the credit card number I registered first?

Please call the customer center.
TEL. 6820-1108

I forgot the ID and password.

If you have the registered mail address, it can be seen from the "Login ID/Password" page. We will send you a page to re-set the ID and password.

Others

The water/hot water does not come out.

Please check if the water bottle is not empty. If it is, change it to a new bottle.
The water receiving bar and the bottle may not be installed correctly. Please check the prodedure again.

Water is collected around the water receiving bar

Wipe the water off, and put a new bottle on. If it is still not solved, please call the customer center.
TEL. 6820-1108

The hot water was in the good temperature at the first time, but it is getting cooler.

The amout of cold water and hot water which is put out from the tap will be refilled to the tank. When it is used many times in once, hot water becomes cooler, and the cold water woukd be warmer.

Water is leaking from the dispenser

The bottle may be installated in the wrong way.Take the bottle off from the dispenser and clean the water receiving bar, and install the bottle again.

Leaking
(1) Water is leaking from the dispenser.
Reason and how to manage:The dispenser and the bottle may not be plugged correctly. Please check if it is on the correct place.
(2) Water is collected by the water receiving bar when taking off the bottle.
Reason and how to manage:The dispenser and the bottle may not be plugged correctly. Please check if it is on the correct place.

I tried the solution but it does not change

Please call the customer center.
TEL. 6820-1108
*It may cost some extra fee if it was accidentaly broken.

The water comes out, but the hot water does not.

It may take some time until the hot water comes out when it is your first time of use. Please keep pushing the tap until the hot water comes out. Hot water does not come out also when the water is running out. Check the amout and please change the bottle.

The water does not become hot or cold.

Please check if the dispenser is plugged to the soccet. if it is not, please plug it.

Please Feel Free to Contact Us.

Enquiry Form

Call us at TEL.6820-1108